Refund and Returns Policy
At Order a Quran, we aim to provide you with the best possible experience when purchasing our products. If you are not entirely satisfied with your purchase, we’re here to help. Please read our refund and returns policy carefully to understand your options.
1. Eligibility for Returns:
We accept returns within 30 days of the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Any item not in its original condition, damaged, or missing parts for reasons not due to our error cannot be accepted.
2. How to Initiate a Return:
To initiate a return, please contact our customer support team through the Contact Us page on our website or send an email to jamalimpex@gmail.com with your order number and details about the product you wish to return. We will guide you through the process and provide you with the necessary instructions.
3. Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specified number of days, depending on your payment provider’s policies.
4. Exchanges:
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact us immediately. Exchanges are processed only for items that are defective or damaged upon receipt.
5. Return Shipping:
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us.
7. Contact Us:
If you have any questions about our refund and returns policy, please contact our customer support team by visiting our Contact Us page on the website or emailing us at jamalimpex@gmail.com
By making a purchase with Order a Quran, you acknowledge and agree to our refund and returns policy as outlined above. Thank you for choosing Order a Quran for your Quranic needs
